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  • Long story short - I noticed that my remote controlled key was acting up this morning (it wouldn't unlock my car doors, nor would the alarm go on). I went to Albertsons & CVS searching for my battery model - neither of them carried it. Each time I tried to unlock my doors manually with the key, the alarm would go off. =( I happened to pass by Pep Boys & thought I'd check here before heading home. Fortunately, they did carry that small circular battery for my remote which is attached/part of my ignition key. I spoke with Brandon (the assistant manager) at the parts desk to confirm if I had the correct battery model, which he verified. I asked if he knew of any service company that offered replacement key FOB parts since the screw holding both plates of my key/alarm has broken off in half, buried inside the bottom half of my key plate which resulted in difficulties separating both upper & lower halves, which is necessary to get to the computer chip and replace the battery. He was able to refer another service company which could provide me with a replacement FOB that's cheaper than going to the dealer. What amazed me, was that he went out of his way to help me: he located a very small screwdriver, was successfully able to separate both upper & lower halves of the key plates without causing any damage to the plates nor the computer chip, and he replaced the battery for me as well! Now, that's what I call "customer service!!!!" I've always had a positive experience each time my dad and I come here. Everyone is very kind and helpful! This store is an asset to our neighborhood - personally, I don't know if I would've had an excellent experience such as this at another competitor's automotive supply store. Thanks again for all your help, Brandon! ( ^ _ ^ )
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