So I recently purchased a new car, only a week ago and due to the crazy wind storm this past weekend, I noticed the rear towing eye cover was blown off! I went to the Mercedes dealership on Auto Show Drive, picked up a part and I thought that was the end of it but the cover wouldn't fit! Turns out I needed the entire chrome piece replaced. Great. This was around 5:30pm yesterday, right before closing and their parts manager, Joe, suggested I have New Collision take a look to give me an estimate. So I agreed and he said he would give them a call to let them know I'd be there in a few minutes but when he called, Meme said that she would come to the dealership so I wouldn't have to drive over there. How sweet is that! She came super quick and she was the sweetest person ever! And so funny! After taking max 5 minutes to take a look at it, she offered to have it fixed at no labor cost! I only had to pay for the part (which with tax was $213). Then she asked what time was best for me and scheduled me for the next morning at 10am. It only took 30 minutes to change out the parts but Meme checked on me multiple times offering water and coffee and I left there more than satisfied. I definitely recommend Meme, and she will be the first one I call if I need any future work. Especially because she has the brightest attitude and sweetest personality and gets stuff done quick! Thank you for everything Meme!! :)