I've been here a couple times. The service has always been great. If you get there when there's a line, you can leave your phone number on their list and there are plenty of fun shops to browse around the area.
I don't think I'm ordering the right dishes... I had the croque madame a while back. The serving size was generous. The peameal seemed a bit bland, but that might have been because of the fries (which were tasty but on the saltier side). It looks like they have since taken this dish off their menu.
I had the okonomiyaki more recently. I didn't love it, but I was expecting something very different. Okonomiyaki is typically made with a flour-based batter, but I think their cabbage was held together with melted cheese? The smoked pork was delicious and the cabbage was very flavourful, but by the end, I felt like all I had eaten was a ton of gooey cheese. Maybe if the description was "flourless okonomiyaki" or "deconstructed okonomiyaki" or "cheesy grilled cabbage", I would have enjoyed this dish more.
If I go here again, I'll probably try one of their signature dishes, like the chicken thigh sandwich.