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  • I've rented from this Enterprise recently and I was totally shocked how this branch is treating their customers. First, I had a reservation of an intermediate car that, according to their website, can occupy 5 adults and two large baggages, and since we were only 4 adults and 1 child, I thought it would be more than enough. But no, it wasn't, according to the sign in this branch, it says that the intermediate car can occupy only 4 adults, so based on the recommendation of Enterprise's rude clerk, we paid 30% more per day to upgrade to a standard size car, which the clerk called a "great deal." Second, the final step of the "great deal" was the clerk's attempt to virtually force us to buy a full tank of an allegedly ¢40 cheaper gas than the current gas prices outside. We refused to take it although he was extremely shocked as we turned down this other "great deal," which we found out later that he was LYING about the price and the current prices of the gas matches EXACTLY what he claimed to be ¢40 cheaper. Third, after finalizing the paperwork for the "great deal," we went outside to another Enterprise clerk to get the key for our car. The first thing he said was,"Oh! You are 5 people and rented a standard size car, I hope it fits you because a party of 5 should get a 'Full-size' car. Would you like to upgrade to full-size car instead?" At this point we ignored him and told him to show us our car. In conclusion, I'm really disappointed in the deceiving, and sometimes rude, way they treat their customers whatever their financial stand is. I like Enterprise but I will never trust what they say in the website unless I called them on the phone to verify it first.
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