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| - I'm reading all the other reviews and I'm surprised. Well, One Guard Home Warranty sent Cool Blew to my property for a second opinion. First off, they respected my property and covered my floors and stairs. They put on booties. I'd just finished a remodel (new purchase). They diagnosed something everyone else had missed. My systems (inside=air handler and outside=condenser) were mismatched and causing havoc. This wasn't great news for me, as mismatches aren't covered, but they researched and found some options. Justin really was patient with my questions and I had a lot of them. I appreciated having options. There was some misunderstanding that led to a delay in installation, but even that was handled in a very straight forward manner. The person that was responsible actually took responsibility and apologized. REFRESHING. When the installation took place, it was a new, third crew. Matt V and Ric D were also extremely patient as I questioned every step of the process before they started. I told them my understanding of what was to happen and it did not match theirs, so they called in to clarify (also refreshing, didn't automatically assume I was wrong). No one was upset that I questioned what was happening. Extremely patient and never with that snarky, condescending thing some trades people do if a woman/client questions what they are doing. All of the teams that came out were friendly, knowledgeable, competent and easy to work with. Things did not go perfectly, but I would work with this company again. I always got a call that they were on their way, or just finishing up. My property looked like they'd never been there when they finished. The original first opinion company that came out was competent (ish), but slovenly and damaged my paint and acted like this was just part of the process. They also had 3 different techs out. Each had a different fix and left. No continuity or communication between them. I like the Cool Blew guys and they like working for their company. That's COOL too.Thanks for the great service!
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