| rev:text
| - It has actually been a year and a half since I went to Bright Now Dental for a wisdom tooth extraction but every time I think about it I get angry and I'm finally remembering to write a review.
I was having an issue with one of my wisdom teeth - it felt like the tooth was poking through the side of my gums and scraping the inside of my mouth. This is not a pleasant feeling so I called my insurance company and they said Bright Now Dental was covered and they're a half mile from my house. Perfect, right? In hindsight I'm kicking myself for not driving elsewhere.
So I call Bright Now Dental and a very nice woman on the phone makes an appointment for me - it was either the same day or the next day, can't remember now. So I go in, get my x-rays and they tell me sure enough, the tooth is poking thru the side and it's also got an infection or something. I was leaving for a vacation to Disney World in 3 or 4 days and their oral surgeon is apparently only in the office once a month (seriously??). So the dentist gave me some antibiotics and some mouthwash and told me this would take care of the pain for now and she scheduled me for I think 2 weeks out with the oral surgeon since that was the next time he would be in the office.
In the middle of my vacation I get a voicemail from Bright Now telling me they had to cancel my appointment because the oral surgeon can't make it in that day. Seriously, the dude is there one day a month and he can't make it?? What the heck? Well, since I was on vacation and the drugs and mouthwash had alleviated the pain for the time being I didn't think much of it. A few weeks down the road however, the pain was back. So I call them back. Well, as luck would have it, the oral surgeon is due in the office next week and he just happens to have an appointment available! Lucky me!
I went in for my appointment and everything actually went amazingly smoothly. They told me the only part my insurance doesn't cover is $154. So I paid that, the dude yanked that tooth out of there in less than 10 seconds, they shoved some gauze in my mouth and sent me off into a state of vicodin-induced haziness. All is good right? Wrong.
6 months later I receive a bill in the mail from Bright Now dental telling me I owe them a bunch of money for my wisdom tooth removal. Thinking this must be a mistake since hi, it's been 6 months since I've been there and your freaking billing person told me exactly what I owed after talking to my insurance company, I call them. Nope, sorry, your insurance didn't pay. Okay... So I call my insurance company. They say "oh, you're completely covered, they just won't bill on the right form." Seriously? So I call the dentist office back and explain this to them. "Oh, we don't bill on that form, we only bill on this form." "Well, do you want to get paid or not?" They flat out refuse to bill on the form the insurance company needs and tell me I'm on my own. So I find and print the form, fill it out for them, drive to their stupid office to get a copy of the damn bill with the codes on it and mail it in. Well, they failed to put most of their info on it. So my insurance company sends me back to them to get 4 more pieces of information that Bright Now absolutely knew needed to be on this form and didn't bother to provide it. In the meantime the jerks try to send me to collections. They send me nasty letters in the mail about every two weeks. Every time I call and they deny sending anything. Seriously? I have the freaking letter in my hand! So finally I call their collections guy and this is the final straw that really pissed me off. As if the staff in their office here weren't rude and unhelpful enough... this collections guy is the world's biggest a$$. His name was Michael and he was the rudest person I have ever had to deal with on the phone. Finally to get rid of them and their harrassing I paid them the money and got reimbursed from my insurance company.
Bottom line, DO NOT EVER go here to get anything done. Their front desk and billing staff are horrible. The x-ray tech was really nice. The oral surgeon was very efficient and the 2 ladies assisting him were also very nice but none of that makes up for the ordeal I had to go through with them. They need to outsource their billing to a company who can handle filling out more than one form. HORRIBLE SERVICE!
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