My dog is a little pug/chihuahua mix, so she gets nervous very easily. At most vets, she shuts down. Not here. I have to say, I am very impressed. Not once did my dog shut down or feel scared enough not to receive treats from every staff member, even after getting shots and examined. Every staff member was so sweet and gentle with her. When we left, she had a big pep in her step, like "Hey Mom, that was a breeze! When do we go back?" We just moved here from out of state, so this is a new vet for my dog. Every staff member was so nice, and there were no hidden charges. I'm so happy we go here!