This is my first review and I just couldnt help it. Been coming here since '10. Love the guitar selection, but they must have skipped the customer service training. Asked for a guy named Ryan to fix the bridge of my guitar, he starts cutting my strings saying they look old. Two seconds later, this guy is setting me up to change all my strings, get new parts, and spend 20 bucks just for HIM to change my strings. The guy started asking how the bridge end pin broke and insisted that I was wrong about it breaking from the stress of the strings after 7 years of using the guitar. After all that, I was fed up of him trying to milk me to get some money. I said I can change my own strings, to which he just scoffed. Would not recommend if you are trying to save money