So I always get my smoothie made with coconut milk. The employees are always willing to give great customer service. Never let down there until last week. A manager named David has insured a loss of three frequent customers. My friend and I used to frequent there twice a week and my friend from LA a actually just moved in with me and he began to go with us. Well we went in two weeks ago with a groupon. The lady was very helpful and with no question subbed my apple juice for coconut water. I mean, my smoothie just doesn't taste the same. Well on the next visit we brought in our groupons again. This time it was a very sweet young man but when we asked to sub he asked the mgr david. With no question he said no. I told the guy it was done a few days before and to ask again. He came back to say the groupon said no subs. I looked at him and said well the lady from last week did it for us with no question. His first response was please describe her cause she will get in trouble. I hope the young lady didn't get in trouble. Because of her overlooking a simple sub we were satisfied and happy customers.. He said well the mgr is very stern on no subs and he won't budge. As a frequent customer I would've paid the difference in cost if there was any. My friend and I actually threw our smoothies away cause they weren't what we wanted cause of a mgr who ran to the back of the store after refusing a simple request. Well congratulations on losing three frequent customers. Good luck with that David.