Slow service, unconcerned wait staff, and a changed menu that does not compete well with the old Panera menu.
Waited about 15 minutes to get served. Ordered soup because the salad I used to like was gone and the "replacement" salad was not at all appealing. The soup was cold, and the bowl was only half filled. Went back to get it fixed and gave up after another 10 minutes.
And "clean food"? Seriously? What were people eating before? Filth?