The food is good, the atmosphere can be quite loud and busy (but not their fault of course), but my 1 star is based on the customer service. I often get the cheddar broccoli coup, and it had come in an portion that was less than usual, which I noticed as I get this soup all the time. The soup already comes in a bowl that tapers greatly towards the bottom, so it was a significant amount, especially when you pay over $7 for a soup. Unfortunately, when I asked one of the staff if they would be able to fill it up to the the amount that it is usually filled to, the lady woking there was just like "No that looks like the regular portion we give" I was surprised -- even if it was the regular portion (which I did not believe it to be based on getting this soup a million times), would it really be a big deal to put more soup? It's unfortunate because the other staff there seem great, besides this one lady who I interacted with. It's just strange that Panera (or at least this one staff member) would be so stingy about the soup after charging fairly high prices for their food.