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| - Wow. Where to start. Worst service ever. Don't go here if you're short on time. We visited Bucatini's tonight for mother's day.
There was no host at the host stand - after a few minutes, a man working behind the bar came and sat us. We were assigned to a waitress who, upon coming to our table, let us know that she had "two really big tables". I don't know where they were, but half the restaurant was empty. On mother's day, when every other parking lot in the area was full, we should have taken the hint.
She took our drink order, then five minutes later brought our water and told us she'd be right back to take our orders, even though we were ready to order right then. She walked away and, after ten minutes of watching her go to other tables, another waiter came up and asked if we had been helped and took our order. When the food came out, the original waitress brought out our food - she had two plates which she slammed down and didn't ask whose food was whose - when we said "that's hers" so she could correctly place the food, she said "ok" and ran off, not even apologizing. We presumed she did so to bring the last plate of food. Well... five minutes later my mom finally got her food after she got up and said something. No explanation for the delay and no apologies - when we said something about the poor service at that time she said "I know, I know..."... still no apology. She ran off, at which point we saw her talking to her manager and literally point at our table. He came over and offered us a free dessert - obviously that didn't fix the problem - we had received terrible service - who cares about dessert.
The taste of the food was good, but for $13 cheese ravioli... 5 raviolis certainly doesn't seem right. The shrimp in the scampi still had the tails on.
They tried to excuse their poor service by saying they were short on staff, but we saw the few other people in the restaurant getting good service from other waitstaff - checking to making sure they were satisfied with the food, refilling their water (our waitress put a pitcher down on our table). Needless to say, I will not be going back.
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