Yet another disappointing buying experience!!
I was having a hard time deciding between a Honda CR/V and a Toyota RAV4. So, I stopped by for a test drive. The salesperson was clueless and didn't make the least effort. The car I drove had been on the lot for a while and the simple courtesy of cleaning the windshield would have been appreciated.
I have purchased two cars there in the last two years but that makes little difference as the salesperson you dealt with the previous time is long gone when you return a few months later.
On this particular visit, the salesperson lost his own sale through being clueless. It shouldn't take 15 minutes to get his card, especially since it's a generic one that he just needs to fill in the blanks.
I suspect he realized he was losing out when he brought the sales manager with him. It might have helped sooner, but that ship had sailed.