The staff is always friendly....... BUT I was in just a few days ago getting a new battery and oil change. They had my car for a little over three hours under the hood under the car. So I need a starter and they quoted me a great price! I say this because I've gone to multiple shops to get pricing. I set my appointment up to get that fixed at 8am, I show up and they take my car. And hour later they call me to tell me they can't fix it because to much rust. I get it she's an old 97. But you had it for an hour and then you say you can't fix it after I was already in the shop a few days ago and you said you can. So okay I get it you can't fix it now. To be honest I feel like they didn't want to do the work because the price they quoted me was to cheap for the amount of work they would have to do to get through the rust or whatever. But at the same time why quote me that price two days before and then not be able to honor it because of rust. Second why quote me if you knew how rusty the truck was in the first place. Third I made an appointment at 8am and a little after 9am you call saying you can't do nothing! So I made an appointment for what?! So you can check it an hour later and not do nothing. Fourth of all.. yes I'm going to keep going because I'm upset. I took off work to get this fixed. The staff is friendly though just upsetting I have to start the process of trying to find someone else to fix it.