2 words -RIDICULOUSLY EXPENSIVE!!
I just had to get a light bulb replaced and they quoted 60$ just for labor, as they thought it might take an hour to fix it. Apparently he was cribbing about the fact that he had to remove the carpet in the trunk to get to the light -what else was he expecting, to get to light with a mere stretch of an hand. Wouldn't I do it myself if it was that easy and didn't need any tools! I got it replaced at pep boys for a mere 10$. The guy there did it in under 10 mins.
Not even sure why people would even go there. If you have that kind of 'super' excess money, might as well go to the dealer!