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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • So I saw these terrible reviews on Yelp and thought, "It can't be that bad..." And it really wasn't! I saw a used car with the specifications that I wanted. I live out in LA so I couldn't see it until the following weekend. So we called, asked about it, and even put a holding deposit on the car. We got to the dealer the following Saturday. The salesman treated us great. They had the car set out for us in the garage so that we could look at it, get a feel for it. We test drove the car. Everything was great. We wanted the car, so we worked up numbers. They matched the loan I was preapproved for with my bank. We went to see the finance manager. Worked everything up. Signed disclosures. Etc. Boring stuff. Everything went well while we were there. And then... We left. Everything they were supposed to get done for us took FOREVER. I finally went to the California DMV and was able to register the car... after THREE AND A HALF WEEKS. They gave me a permit for four weeks, but still, it's cutting it close! Every time I call I get directed to someone else, and ultimately end up leaving 100s of voicemails. At one point, someone at the dealership told me the finance manager I worked with was no longer working with them. Then a week and a half later, someone was like, "What are you talking about, Sal's here!" -___- The concierge has no voicemail box so it rings and rings and rings and rings... and hope that someone picks up the phone... Everyone once in a while someone appears to redeem themselves... And then it all falls apart again. I feel like they don't understand that customer service should continue after we leave the dealership. We're still customers until the deal is finalized and the title is transferred over. In fact, we're customers even after that! But they don't seem to think that we're worthy of their time once we're out that door. All in all, it just made my car-buying experience a complete nightmare and hassle. It was ALMOST not worth buying my car... But then again I love the car, so I guess I'd go through it again. I swear this place gave me white hairs, that's how much they stressed me out.
http://www.openvoc.eu/poi#coolReviews
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