I bought a Kitchen Aid Mixer on December 6th at the Kitchen Collection Store at the Outlet Mall in Carlsbad, CA. It was given to my son and his wife for Christmas. When they got it out of the (NEW) box to use it, as the beaters turned, it made grinding noises. I called the KC in Carlsbad and explained what happened and that my son lives in Phoenix. They said to take it in with the receipt to any of the Arizona KC stores. My son and his wife and baby took a 40 mile trip to go to the Kitchen Collection store at Anthem. The experience they had was way less than pleasant.
After lugging the Mixer in and presenting it (in the box with everything it came with) and the receipt to the person workiing at their register, my son was told that they don't take returns or exchanges on the kitchen aid items. My son told her what I had been told and also showed her on the bottom of the receipt that stated they DO accept returns and exchanges and she told him it was Company Policy not to do so on Kitchen Aid appliances. He asked if she had that policy in writing and she said "NO, it is an understood policy and is not in writing." After trying to talk with her and ask to speak with someone else, she was still rude. They were not nice and not helpful and did not follow the policy stated on their receipt. My son left with his Kitchen Aid Mixer, went home, called Kitchen Aid's 800 number and they are sending him a new one. Sad experience and the money I would have saved with a rebate, was spent on gas.