My husband has been trying to reach Century Link for days now. He was hung up on because the office closed, he was then placed on hold for 1 hour while the employee "reviewed the notes" and now he is trying the IM and he had someone answer but they stopped. we have internet that is not working at its capacity because the person who hooked it up didnt not even care to look at the channel that our connection is going out on, he didnt investigate the the output of our connection nor consider updating our modem. ( we had to learn all of this on our own). I do not know how You are in business but you are awful, your customer service is awful, your product is awful!!!!!!!! You have a single star for a reason. if there was an option for less than that, we give it.