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  • We had an unexpected surgery and Osborn is the closest ER to us. Checked wait times on-line for Shea as well, but Osborn was about 2 minutes. They had us in the ER room within a minute. If you've ever worked in a hospital, you will notice that most staff do NOT knock on doors before they open (very intrusive), do NOT wash or sanitize their hands (why there are so many uncontrolled infections in healthcare), do NOT answer call lights in a timely manner, and do NOT spend enough time with their patients. I work in hospitals, nursing homes, and rehabs. I cannot sing enough praises about how well taken care of we were at Osborn, from ER, to inpatient, to surgical, to discharge. Everyone in the ER showed genuine concern and sympathy for the problem, spent actual time with us, and even knocked on the door with "May I come in?" before entering....INCLUDING the physicians! I was flabbergasted. Transitioning to an Inpatient room was just as flawless. Although we had one negative experience with a student nurse, all else went without a fuss. The nurses were on the call light within seconds. Housekeeping, aides, and nurses made us beyond comfortable with answering questions, getting meds on time, generally being super professional as well as polite. Even our admitting physician and eventual surgeon....actually made eye contact with us, answered a multitude of frightening questions, and wasn't making for the door the instant he walked in. And yes....even they knocked and waited for us to say it was ok to enter the room (I've been helping patients dress themselves or get on the toilet and most facilities, the MD just barges in and starts yapping away in medical jargon while the poor patient is butt naked or is having their rear end wiped...talk about loss of dignity). So to sum up, great, great, great, albeit unfortunate, visit to Scottsdale Osborn!!!!
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