| rev:text
| - I am a huge Clever Koi fan. The food is always great.
I've come here about 7or 8 times over the last several years.
Today's experience was no exception - superior kitchen.
However we used to enjoy the service as well. Great servers who had personality, tattoos, and guided our dining experience making great recommendations. Fabulous.
Today was a little different. They have moved to a team serving style. Therefore we met no less than six people all of whom wanted to take our order, bring us things, or see if everything was ok. Which meant that we had to tell several people that we had already ordered, the guy who did take our order looked confused/perturbed that no one had already had taken our order (he looked around and said, I guess I'll take your order) and people we had not met actually delivered our food. A little chaotic. NBD. No fewer than three people said, "first time here?"
When we received our food (sensational Banh Mi, not very authentic but great), one of our waiters asked if we wanted a second round of drinks - we said "sure."
Fifteen to twenty minutes later, as we finished our light meal, the drinks - a beer and a glass of wine arrived. We'd already written them off as MIA. Again, NBD.
At this point the nice young woman in a great Guns N Roses UK t-shirt looked confused and said "but it's been poured." I still don't understand the relevance of the comment. I said it was too late, we were leaving and I'd like my check. She apologized and got a manager. Here is the odd thing - all six or so people wanted to apologize so we had a parade of people I had barely met offering free drinks, one offered to comp the meal, and a profusion of "we're so sorry!" I didn't want a fuss or an apology. I just didn't want to pay for drinks that arrived too late to enjoy them with our food. I refused the offer of a free meal. I just wanted to leave after this "tsunami of apology." They made a big deal out of a tiny incident.
Conclusion - I'm sure a team serving approach works well somewhere. However this was bad.
I'm sure the server who put in the drink order went about his duties. I'm sure the bartender might have gotten busy. I'm also sure that if the waiter was watching the tables he owned, he would have bugged the bartender and said, "I need those drinks now!" However it was obvious no one had primary ownership of my table so if there is a hiccup in the service no one sees it. Finally, it seemed to take a committee to comp those last drinks. "Service By Committee" was ineffective and heavy handed.
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