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| - I had my son here in April via repeat C-section. My experience checking in and getting prepped was fast and easy. Nurses were great, a lot of them had just been transferred from Valley due to their maternity ward closing. Yanet was my nurse for pre-delivery, and she assisted in the actual procedure as well. My son was brought to me and wheeled next to me on the way to post-partum room. After they checked his bilirubin levels, I was informed that he had to be taken to the nursery because his jaundice was a little too high. I was told that he would be in there overnight, and would be back in the room with me in the morning when the sun came out. I used that time to get a few hours sleep, and come the next morning he still wasn't in the room. I asked for an update around 11AM that day, and was told he would be in soon. Finally around 3PM I walk out to the nurse's station very annoyed to see what was going on with my son. My nurse called over to the nursery to let them know she would be bringing me over. Suddenly her tone of voice changed, and she sounded frustrated with whoever was on the other end of the phone. She told me to go to my room and a doctor would be right in to talk to me. I work in healthcare, so this scared the hell out of me. I walked back to my room and was crying before the doctor came in. I was informed that my son had been moved to the NICU because he wasn't keeping any milk down. They took my husband and I over to see him and he was already surrounded by nurses about to have an IV put in for fluids. So basically if I hadn't gone to ask what was going on, this would have been happening without me knowing. I was very upset obviously, crying and scared. Once everything calmed down, the NICU nurses and doctors were very helpful and supportive. The following morning the charge nurse came in to ask me what happened and to apologize for the lack of communication. My son was in the NICU for 4 days, and I was able to stay an extra day because of that so that I could pump and bring milk to him. All in all, my experience with Summerlin was great, except for the communication issue. I got a call before every meal asking what my husband and I would like to eat. They have private post partum rooms, and the food is decent. They even bring a little dessert tray that says Congratulations from the staff. I only knocked off one star for my issue because the care my son and I received was amazing.
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