Rude staff. I've been a patient here for years and was really satisfied until an interaction with the receptionist on this last Saturday. I contacted to reschedule an appointment due a personal emergency for an appointment that was about 4 hours later in the afternoon. Without letting me speak anymore she stated that I needed to pay a $25 cancel fee to the therapist. After stating that I was a patient there for a number of years and that the fee was never disclosed, she went so far as to attempt to collect my credit card number to try and charge it. I told her that I've been going here for years and since she was insistent, the business was going to lose about $1000 in yearly massage revenue, and that I wouldn't be coming any more. She stated "Wow." The phone line went dead. I called the business the next day and asked for a business manager to follow up with me. It hasn't happened. I hate bad break ups.