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  • Ikea is always a hit and a miss. And today was a miss.... I am so upset with the store. First off the store is huge and a maze, so for an associate to tell you where to go find an item is like telling someone to go find Waldo without your glasses on. Today's experience prove to be difficult. I am exhausted mentally and physically. An associate assure me that the item I needed wasn't far away. After giving him the deer lost in headlight look, he graciously agreed to walk me there.(more like had because I couldn't mentally pull up a map in my head) So after walking what prove to be far, he couldn't even find the item, and decided we should go back and give the department a call! Well F&@k that's what I wanted to do in the beginning of the conversation So let me give you a Lil backstory so you can understand my frustration. I took pictures of the items I wanted and the tag with the Aisle and bin number- no where on the tag did it say I needed to buy bins separately, matter of fact there was no tag indicating it wasn't included in the storage bench! So now when we're done walking through the maze, I realize the box is too flat to have plastic bins inside! So yeah! It literally took me 45 mins and a headache to get what I needed, and the associate never wanted to admit that the department these bins were in, are not as close as he claimed- instead halfway back into the store he told me we can walk back if you don't want to find theses anymore, after I kept complaining that this is definitely far! I wanted to tell him off, but I choose to continue on my miserable Ikea adventure! Now fast forwarding I got my bins and my family is waiting in the car, I see two massively long ass lines! I am like WTF!!!! 45mins is gonna turn into 1 1/2... So I angrily walk to customer store and complain to a manager and she agrees to ring me up as a one time courtesy! Wow thanks for making my day awesome- said the angry Ikea shopper! Like I wanted to hear that! And she also agreed to give my feedback to the manager in the associates' department. Without even taking any names or description gives me little hope that my complaint and experience even mattered! Thanks Ikea, I definitely feel special, and I am looking forward to my epson salt bath
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