I went through the drive thru this morning and sat there for 5 minutes with no answer. I finally decided to drive around to make sure they were open even though they are suppose to be open 24 hours. I pulled up to the window to find the workers standing around the kitchen socializing instead of paying attention to their job. One of them finally came to the window and acted like I was inconveniencing them and asked me what I wanted. I ordered a shrimp burrito with some substitutions from what was on the menu. When I got home and took a bite of the burrito I got a shrimp in my first bite only to find that the shell and tail were still on the shrimp. I opened the burrito to see if it was the only one like that and maybe it was just overlooked but they were all like that. I called the restaurant and spoke with Francisco, I asked him do they normally leave the shell and tail on the shrimp in the shrimp burritos and he said "uh I don't know that's how the cook made it." And after a few seconds when he realized I didn't like that answer he said "yes we do". I said that was the dumbest thing I've ever heard because in doing that I have to open the burrito and remove the shells and tails and then reassemble the burrito which never seems to be as good as the first time. I asked to speak to the manager and he said the manager wasn't in and after I asked him the manager's name and he told me it was Victor he hung up like we were done with the conversation. I'll be returning later today to get the burrito remade the way it should have been made in the first place but won't be going back ever again. The food was ok with the exception of the shells and tails but the service was horrible!!!