I wanted to try this place ever since hearing about it on Suresh Doss's show on CBC One, solely because his description of their housemade hot sauce had me really excited. I'm a hot sauce obsessive and this one sounded awesome. Finally got around to ordering through Ritual and made a point of asking for hot sauce on the sandwich. Maybe I should have put in all caps, or actually asked them when I picked it up if they had remembered to add the sauce, but, you know, I kind of assumed they would be able to read and follow simple instructions... nope. No sauce. I didn't realize until I had gotten it home. Without the sauce the sandwich was just meh. The kale was a nice addition, I guess, but otherwise it was just meat and cheese on a bun. Probably about a bajillion calories for not much flavour, felt like a waste of ten bucks. They weren't even busy (only one other person when I went in, and the owner was on the phone) so there's really no excuse for not being able to make an order the way a customer wants it. It's not that hard!