*update* I finally was able to schedule an appointment to use my facial voucher. THE DAY OF they called and told me they had to reschedule me. I was pissed because it had already been difficult and took months for me to work around THEIR schedule. Since I was pissed, they magically were able to keep my appointment. The facial went well, but I will not ever be going back to this place because of how unpredictable it is.