About: http://data.yelp.com/Review/id/HLBSMKmzadqa-0g6tROiyg

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About: http://data.yelp.com/Review/id/HLBSMKmzadqa-0g6tROiyg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-06-26 00:00:00 (xsd:dateTime)
itemReviewed	Burntwood Tavern
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	4 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	We are sitting here an hour and 15 after we got sat and still haven't received our food. At the hour mark we made a complaint and they told us that the kitchen is "slow." It's Father's Day and they didn't anticipate a busy day? The manager promised to comp us and refill our drinks then disappeared. This is literally the worst service I've ever seen. I can't believe the good reviews that this place gets. Probably a bad day but we've seen the server and manager exactly two times in over an hour. Update...food finally arrived 90 minutes after we ordered. In fairness, the food was good enough to give them another try. But good grief what lousy service. Fair is fair. The day following my review post the GM of this restaurant contacted me and asked for my email, then personally apologized. Apparently the restaurant had some impactful personnel issues and this was an unusual occurrence. I did mention the lack of service and he apologized for that as well and said he would address that at a staff meeting he planned for that day. He asked for my address then, two days later, I received a handwritten letter and a gift card with a request that we give them another try. To me that shows a real concern and a lot of professionalism on their part. And class. Food is food but when a business goes the distance like this to show that they value you as a customer, they deserve a second chance. In my book. Today we tried again and it couldn't have gone better. It was like it was a totally different restaurant. Hopefully the Father's Day incident was just a blip, and I'm sure we will return again.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Tim

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