I ordered food at 3:07 to go. The 5 employees continued to stand around and talk as I waited 10 minutes for my food... this is so rude. I am a general manager and would be embarrassed if these were my employees... this is just plain rude... just got my food 13 minutes later and it was wrong... we ordered a home style chicken club and got chicken strips??? And completely forgot one of my Jack's spicy chicken. Then she said well if you want the right food I'm gonna have to charge you extra... seriously. Because you messed up you want to charge me extra?!?! This whole experience was a giant fail...