I used to come here on a weekly basis. Every Friday I would treat myself. The prices have gone up a bit on what was already an expensive lunch to begin with, but I'd still come in. My last visit really tested my patience though. I understand the lunch hour rush gets busy, but I was the first one to put my order in and quite literally the last one to get my full meal. After seeing a bunch of people that came in after I did get their entire meal and leave, I asked the lady in the front to check on my smoothie - to which she confidently replied "it should be right out". When she rushed into the back, I thought maybe she's gone to check on it. Nope. She comes back out to the register to help a bunch of other people order. THEY get their food too! Finally I go up to ask her again on the status and she says "I'll take care of it" and finally starts making my smoothie. I get that it is overwhelming but seriously, that's some pretty horrible customer service. If you're gonna spend this kind of money ($13 in Vegas can get you practically into any type of all-you-can-eat lunch buffet) on a decent meal, might as well go where they'll recognize a customer that's been standing around for 20 minutes waiting on their food. I agree with the other posts, severely understaffed! Also one star for lack of observation and poor customer service!