Eh...they don't listen and they are too chatty with everyone. Went through the drive-thru and ordered a Black Eye (two shots in a cup of coffee) with Cream and Two raw sugars and got a Red Eye (one shot in a cupt of coffee). Sent it back for the extra shot -- I needed my caffiene boost and when the guy came back with the cup his mouth was still moving. I left without checking and when I tasted realized I had a Black-Eye straight up. Not that I disliked it, but I was tasting the cream and sugar. Too much chatty...not enough workie.