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  • This was not my first time shopping at Spencer's. I bought a washer and dryer the service was excellent, delivery was on time and installed great. The guys were professional and helpful. So when I decided to buy my new kitchen appliances I went directly to Spencer's. This time was not as great. Again delivery on time and helpful but when they went to install the stove the guys found it very damaged. I was assured it would be replaced. What I found strange was I never hear from the store. So got my stove and now another thing wrong a piece missing on the dishwasher. This time we have to order a part after not even having the product for 30 days. Again no call from store. I am a little surprise that the store does not make a point to call customers when something goes wrong. I guess once you walk out the store the customer service ends. Just FYI even Lowe's follows up guys. Have to say that customer service in the store needs some improvements.
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