DO NOT USE THIS SERVICE. I called and booked a 3:15am pick-up to go to the Amtrak station, 24 hours in advance. It comes time, and no taxi. I called and they said they "waiting for a dispatcher" or some crap, seeing if anyone is available and, you know, they'll get there when they get there, or not at all!!! Are you F**ckin kidding me with this?? How is this an acceptable business practice?? When I booked it I was never told this was the practice, otherwise I would have said well that's incredibly stupid and hung up and found another service. Do yourself a favor and DO NOT use this and hopefully they will go out of business!!