I agree with some of the other reviews that they aren't always that friendly although I wouldn't say rude. They just seem more to themselves that's all. I go here as often as I have time for and Shala knows that isn't as often as I should. lol. They do have some great package deals and I have always been serviced quickly. Great job on the brows too!! I have been to many threading salons and this is the only one that I can get my brows done right. Shala does them the best. I am Italian so I don't like them real thin but cleaned up and shaped. She does great!