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  • Horrible! deceiving & conniving salesmen. Salesman "roger" took me for an $80 ride for car insurance, after I said id use my own because it'd be covered by my credit card company. However, upon returning my ECONOMY sized rental, that was supposed have been $9 a day, I got slammed with a $305.63 bill for 4 days!!! Luckily, I noticed the charges while I was waiting for the shuttle, so I went to talk to the saleswoman at the counter, she directed me to the store manager. He than insulted my by laughing in my face, accusing me of wanting the refund only after I returned the car. However, that was not the case. He asked for my contract, I gave it to him. He literally threw the contract in my face telling me you initialed here saying that I'd take it. I said no, and explained that my credit card company was covering the insurance. Long story short, he was unhelpful and clearly lacks customer service. Flew home and contacted fox again to speak to someone who could help me. Spoke with "peggy', very helpful! She suggested that I call monday because their billing office had been closed for the weekend & holiday and told me to ask for "peter". However, he did just as much as the store manager.....nothing! He than went off of the store managers report saying that he did offer me 20% off of my next purchase. 1st of all not once did the store manager offer anything to me. 2nd, WHO in their right mind would be a return customer after that? A word to the wise, THESE SALESMEN MAKE COMMISSION OFF OF EVERY INSURANCE POLICY ADDED TO YOUR RENTAL. DONT ASSUME THEYRE HONESTY, JUST BECAUSE THEY SWEET TALK YOU AND SEEM GENUINE. FOX RENT A CAR, dont treat your customer 2nd rate. They're the ones feeding YOUR family and paying YOUR bills. Put yourself in their shoes and see how you'd feel. FIRST AND LAST TIME IM EVER GOING THERE!
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