I came here to fix 2 necklaces and the reviews were positive from yelp. I have to admit that my experience here is mixed. What they did manage to fix was nicely done and perhaps a tad more than I would expect but done well. Im giving them a lower score as they mismanaged their evaluation and ultimately could not fix both necklaces. This all happened after coming in, evaluating it, and giving me a quote. I left it in their hands and to only get a confusing call several days later about requiting it... Suffice to say, if they couldn't fix the 2nd necklace, I wouldn't have given them any to fix because now I have to go off and search for another place and waste more time.
So I needed a set of pearls restrung and a metal necklace links put back together. They said over the phone they couldn't see it could be fixed until I dropped in. I did a few days later and after having them evaluate both quickly and they said both could be fixed.
The restringing of pearls took about a week to be completed and looked quite nice. It was $3/inch to restring so it came up to about $50 with taxes all together. Seeing how they have some sentimental value, I wanted it to be done and I think that was well done.
The necklace that couldn't be fixed... they suggested I just link up the existing broken ends without the missing links which is just silly as it would create an imbalance between the 2 sides of the necklace. And the phone call I was given was utterly confusing as they didnt say once "sorry we cannot fix the necklace but we suggest an alternative...". After many questionings of what they were trying to tell me, it became clear the person would not apologize for being unable to fix it and tell me honestly what was happening.
Anyhow, it is a quaint cute shop... just be cautionary if they say "we can fix it". Don't take it at face value.