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| - The EWC is great as far as cleanliness goes. (You see the wax go into the trash once used; No dingy strips, cluttered counters, dirty rooms, etc) The prices are straightforward and the waxers will try their best to be helpful and give you a good experience. The introduction promo is a good deal especially if you have never waxed before and don't want to fully commit until you have tried the place.
They have a moisterizing serum that they use after waxing that minimizes ingrowns... but not eliminate them.
That being said, I have a little salt to throw in their game. Some customer service training for the front desk ladies would probably help them quite a bit. While generally polite, they sometimes forget that they should restrain their catty comments and attempt at snobbery until the customer leaves the lobby area.
2nd, they used to have a membership that provided a discount when you purchased various services on a monthly basis. The only discount you get after that first visit are single service packages. I am not sure why they don't want you to purchase a variety of services but I guess I am thinking like a dirty capitalist.
I also find it amusing that it is so expensive to get waxed here in the Valley of the Sun. Coming from the Sunshine State where underarms, lower leg, & full bikini came to 59 even... spending roughly 80 dollars for the same service just doesn't seem right. That being said, I have seen some prices that have me wondering whether the owner of the place has a substance abuse problem of some sort.
Lastly, try different waxers until you find one who has a technique or manner that you like... then only use them. The training apparently has not been standardized which will result in very different experiences in the same location. That is why sometimes you will get privacy while others you won't...
So in conclusion, they get 4 stars for their prompt service, clean facilities, and relatively affordable price... They missed the final star because they do not offer much incentive for repeat business & do not appear to have a minimum standard of performance for their waxers.
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