Our lil guy is a rescue addition to our family and we love him very much, as does he us. But he's a tad aggressive with unfamiliar people and animals because he's scared and has major trust issues. Each time he goes in for his full grooming package he's a bit shaky and unsure. But when Kimberlee approaches him she makes sure he is okay, gives him lots of love, and takes her time with him so that he is comfortable with her. It really shows that not only is she exveptional at her profession, she loves animals and they love her. Kimberlee always gives our lil guy the full grooming package, and makes sure he is happy and looks very sharp :)