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  • Unfortunately, I couldn't give negative stars, so it gets a 1. I am a travel agent that specializes in housing and I travel myself a lot. This is by far one of the worst stays Iv ever experienced and that is saying a lot. From check in to check out every possible step was a fail. I wont bother to bore you with all the details. Elara Hilton needs to take tips from other hotels on the strip and train their staff properly. If I wasn't a local on "staycation" I would have done an early check out and demanded my money back. Prime example of incompetent staff? When asked the elevator security where the concierge desk was they had no idea. It would also be nice if Elara management wouldnt reply with a cut and copied response they use for everyone giving a negative review. Get it together Elara!
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