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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • AVOID AT ALL COSTS!!!! or it WILL cost you. I made my first and last purchase today at a Sierra Auction. I bid on line and then called to see if I would pay less in fees if I paid cash rather than with my credit card on line. The young lady on the phone had to put me on hold and go ask someone. She came back on line and told me the fee would be 13% instead of 20%. Based on the savings I decided to drive down and pay with cash. MISTAKE! When I got to the cashier window I was told my total $ which included a 13% fee. OK, that is what I expected. I handed her my money. Then all of a sudden she typed in some more info and said she had made a "mistake" and gave me a new total which included a 20% fee PLUS $10! I questioned how she could change the amount AFTER I had handed her my money and she simply said she had made a "mistake". After some discussion, and her having the person standing behind her type in some more things, she changed the total again and it included a 17% fee AND a $10 fee. When I questioned how the amounts kept changing she stayed with her "mistake" excuse. When I questioned the $10 fee she just said that is their "policy". After I insisted, she agreed to get her supervisor. NOT a nice lady. She came to the window with attitude dripping. Customer relations is NOT her forte. After a long go round with her on why the % fees kept changing and why the $10 fee she wanted me to talk to her manager. He was an OK fellow but despite the total obvious lack of knowledge and training of his staff he held company line - and in doing so lost a customer. It should be noted that the gentleman at the cashier window next to me was having a VERY similar problem. I wound up paying the 17% AND the ambiguous $10 fee. BUT NEVER AGAIN! By the way, as I worked my way through their employee and management base I was told the $10 extra fee was 1) "our policy", 2) "a fee we charge because the seller does not pay us to sell guns", 3) "the cost of doing a background check for people purchasing a gun" 4) "a fee that is used to pay employee salaries." Had I talked to another employee, I am certain I would have heard another reason for the fee. By the way, as to the background check that they required. I was purchasing an antique rifle made in 1873 that according to Federal Law does not require a background check. They would not release my antique rifle to me until I submitted to the background check. Vindictive? I would say yes. Did I say NEVER AGAIN.
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