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  • update: I got a call from universal windows the same day I posted this scalding review. I'm not entirely sure what happened or why it took a bad review to get the ball rolling, but everything was fixed within a week. They left a mess when they finally came out, but I was happy to finally have them all in. I absolutely love my windows now and I saw a noticeable drop in my energy bill in the first month compared to the previous year. From what I hear, the guy that caused this issue to be drug on no longer works for them, so hopefully this doesn't happen to anyone else. I love how my new windows look, but the customer service is terrible. I ordered 22 windows and 2 were incorrect when they did the install. It's been almost 2 months and I can't get anyone to call me back to let me know what's going on with them. I have been calling for the last week and a half and every time they say they will get back to me the next day and I have yet to hear anything from them. I invested over 15 thousand on these windows and I deserve better service.
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