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| - Wow, guy answering calls over phone was about as apathetic as possible for his job and borderline rude (very dismissive and sarcastic at best).
Was considering taking them but had a sudden change of heart..
Only reason I don't rate this experience a 1 star is because the rate I was quoted was actually very reasonable. But just can't bring myself to help support even a fraction of this guy's paycheck.
We'll see how uber goes for me.
Update in response to comment:
Look-- Firstly, I gave a fair assessment of your company (based on my own personal experience, as limited as it may have been) and I clearly stated a positive aspect of the experience. So I wasn't just ranting and giving a wildly vicious report of my experience. Your rating on yelp is the sole reason why I called you first.
Secondly, providing prompt, friendly service is really not that difficult even when you have rushes, its quite easy to be polite and leaves a positive impression almost always. I will assume that you were the guy I talked to over the phone for the remainder of this. I work somewhere that deals with drunk, rude, oftentimes outright mean people but I don't treat customers (or potentials) before or after those people differently based on the isolated experiences I encounter with those that cause me frustration and occasional anger. So I completely understand the feeling of having to deal with jerks, but its not cool to act like a-hole to someone who IS acting respectfully toward you because other callers may not be.
What's annoying to me and really merits a reply to your message is that you are defending and making excuses for the rudeness rather than just apologize for the instance and strive to provide a friendly service that would/could turn someone like myself from a non-customer into a customer. While its nice to have a well established clientele, it would probably be nicer to have a model that considers gaining future customers as well. You basically saying its ok for yourself or your employees to treat non-customers rudely because they haven't done business with you in the past is faulty logic.
I doubt you really care to sit here and read what some non-customer thinks so I won't take up anymore time, but I thought I would at least give you my 2 cents, as its the only thing I would give your company at this point.
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