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  • My first email and website hosting service was with Nucleus in 1999, and though happy with them, I migrated in 2000 when my employer provided incentives for signing with Shaw and broadband. However, my second employer still utilizes Nucleus as a web hosting service. The service has been poor - customer service is slow to respond, interface has not kept up with the times (compare to larger sites like GoDaddy or HostPapa) and they show no inclination to meet specific needs - for example, the hundreds (thousands?) of webmasters who were abandoned mercilessly by MicroSoft when FrontPage was abandoned. The larger services still support FrontPage Server Extensions because they know that many of the amateur webmasters can't devote time and resources to upgrading software (and, more importantly, taking the time to learn new software, and then devoting hundreds or thousands of hours to upgrade pages to new standards). Nucleus has not been accommodating to those trapped in this circle, while other services have been very understanding. As much as I like supporting local, small businesses, sorry Nucleus, you have to put your customers' needs first.
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