I normally have a good experience at this store but today was not one of them. I called them to see if they could check if they had a size available for a jacket I bought. The woman that answered seemed very rushed and when I told her the item I was looking for should be in the clearance section, she said "oh geeze" making it clear she was not thrilled about helping me with my inquiry. She placed me on hold and I stayed there for about 15 minutes when someone picked up the line, didn't say anything, and then placed me on hold again. I stayed on for another 5 minutes when the line picked up again and then disconnected. I normally wouldn't have waited that long but I was giving the woman the benefit of the doubt being it is a Saturday afternoon and maybe she was busy but this was not acceptable.