I have been coming to this location for years. I work nearby and live close. I have always had a very positive experience. Great Customer Service, good food and orders always correct. 2 weeks ago I didn't have that same experience. I walked in and noticed employee was speaking to another employee who was behind wall. I patiently waited and notice the one gentleman kept looking over at me. Never once saying I will be right with you, hello or anything. Finally after 10 minutes the man behind wall walked around and said " Oh my Gosh I had no idea you were there. I am so sorry. Have you been waiting long? I said 10 minutes but I'm in no rush. The other gentleman ( the one who seen me)washed hands and said what do you want? I told him, he said toasted or no toasted? I said both toasted. He rolled eyes and toasted. I asked for what I wanted on each one. I noticed he forgot tomato on the one and mentioned it. Very loud he stated " Next time tell me exactly what you want." I asked for a little more Mayo and he rolled eyes, shaking his head huffing and puffing. On the other sub he missed 3 of the 6 things I wanted. I didn't say anything because of his reaction with first sub. Checking out I asked what is your name, he said why? I said could I please have your name? He ignored me, placed change on counter and walked away. I never do surveys but I did that day. As a manager if I reviewed a survey like the one I left.... I would of immediately reached out to customer and apologized. Never heard anything at all. I will be driving extra mile to different location. Not acceptable!