30 years ago I bought my first SLR from Henry's. went back to ask a question and was made to feel stupid. I have not returned. Switched to Vistek, but largely felt ignored. Once had a salesman walk away from me (and didn't come back) when I asked about a camera bag. Well I needed the larger bad because I was there to buy a larger pro body. Walked out with a Nikon D4 and a back pack. I made sure I stopped to show the salesman who walked away what I just bought. But I eventipually found a rep who I liked and bought all my gear from him. Unfortunately he quit before Christmas. Not a great experience since then. May visit Henry's again.