Al was great! He was honest, friendly, and professional. He made sure I knew he had coupons online specifically for the maintenance flushes I wanted to do on my car. He was good about explaining any concerns he had on my car and when I wanted to get a certain filter changed, he looked into it and told me I actually didn't need to change it. I also liked how he wrote out price quotes for things he felt like needed to be changed so you can see exactly how much things will cost and no "dooms day" picture if you don't get it changed right away to scare you into doing something. Funny enough, another customer had brought her car in for inspection to renew her tags and he told her they weren't actually due until March 2014, not March 2013 as she thought and he was happy to send her on her way if she wanted to wait on it. Really happy with his service and will definitely come back!