Food was good. The person helping on the floor was friendly but they were seriously understaffed for a busy Sunday afternoon. I came in when it wasn't busy and then a massive amount of people came in. Nothing against the staff. They were working hard and trying to get through it all. I ordered an horchata ice cream to be made later. I requested it towards the end of our meal and it was about 20 minutes later that I decided to get up and go. They were so busy I felt bad complaining about a refund. Again, food was good. I would go again but maybe not at a busy time.