I like Dutch bros simply for their cold brew. We usually have a cold brew split into two cups and the cashier usually shakes it for us at the Mesa location (no problems). We ordered with the gentle man outside taking orders and agreed to have done the same thing. I tipped for doing so. We get up to the front and the guy says he can't do it (pour a coffee nor shake it due to policy). He offered us a second star for the inconvenience. So great coffee, but lack of good customer service.