I try to be extremely lenient when it comes to service especially on the weekends because places tend to be busier. However this started when we even tried to make a reservation. Over the phone it seemed as though the restaurant would be packed all night long because we were told "you can't add anymore guests to your reservation or else we won't be able to accommodate them." Fine, fair enough we figured they were very busy.
We were shocked upon walking in and counting DOZENS of empty tables. We had a reservation for 8 PM, and arrived promptly at 8. We were told we had to wait to set up the table (isn't that a point of a reservation?) we ended up waiting almost 20 minutes just to be sat at the same table we stared at from the waiting area that was already set up.
Then comes the service (or lack there of) 10 minutes to take drink orders, 10 minutes to take appetizer orders, about 40 minutes to even take our dinner order, another 40 minutes just for dinner to come out.... etc etc my prime rib wasn't medium like I ordered it was actually more rare than medium rare. However terrified I would have to wait another hour to get a properly cooked piece of meat I said nothing. Meals are ridiculously overpriced for what you get in both quality and portion.
We had to ask for a to go box 3 times, finally someone else brought one out. Checks were a hot mess, and then the mandatory gratuity added on was icing on the cake. Our waitress made bank in tips off our table for really not doing a damn thing when the restaurant wasn't even half full.
VERY disappointing, they only got an extra star for the magician who was great!