Everyone will have different experiences. On this day, and at this particular location, I went in for a simple trim. I went right when they opened. I was immediately greeted. She was friendly and easy to talk to. She gave me recommendations on what cut would work with my hair. She answered all my concerns about the issues I was having with my hair and even recommended products that could help with the issues. Overall this location was the best experience than I had 9 months ago at another location. I recommend coming right when it opens to beat the lines.